1. Do you ship internationally? How much are the shipping costs?
Yes, we do provide FREE worldwide shipping with real-time tracking info!
2. Where do you ship from?
Most items are shipped directly from the USA. While others may be shipped internationally, directly from our suppliers.
3. Order Processing times:
Orders may take up to 4 business days to process. Processing time is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
4. How long will it take to receive my order?
Delivery time 7-10 working days if shipped from within the USA.
Delivery can be 10-15 working days if shipped internationally.
If unsure, drop us an email under ‘Contact Us’.
5. How do I track my order?
We provide the tracking number within 2-4 days with the online tracking information which you can use to track your package.
After receiving the tracking number, you can track your parcel on click this link:
6. My order has not arrived yet, even after 30 days.
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we sent our items from. If it does not arrive within 5 weeks upon ordering, we can offer you a full refund, guaranteed!
7. Can I get express shipping?
Express shipping is available, but we do not usually offer it as our carriers charge a lot in most cases. To find out the rates for express shipment, please contact us directly in ‘Contact Us’.
8. I have received only a part of my orders, where are the other items?
Most items are shipped directly from the USA, while others internationally directly from our suppliers. Some items may arrive earlier than others. Parcels may experience delays due to customs security checks based on governing laws of different states. We will provide you with the tracking number to monitor the status of your package in real-time!
9. What about possible custom fees?
We are not responsible for any custom fees once the items have shipped.